"RapidLink is reliable, saving us a huge amount of time. Router and SIM cards are activated really quickly, and the portal allows us to control devices remotely. It saves us from heading back out to site to make adjustments."
Chris Wilshusen, Director, Qess Electrical and Security
Managing CCTV, access control and building automation across dozens of remote sites, QESS Electrical and Security were losing hours to slow SIM activations and costly return trips.
Lengthy SIM card activation times was leading to inefficiencies and costing QESS in the process. With assets dispersed across multiple remote sites, QESS needed continuous visibility and control.
"It would take 12 hours, even up to 24 hours, to activate a SIM card. Sometimes you're on site and you need something straight away but it's impossible. You're having to drive back out to site late in the evening. It's an absolute pain," said Chris.
BYO routers and SIMs aren't manageable when you surpass 50 devices.
"With RapidLink I feel I'm in control of my devices. Previously, I felt like I was third party and the other providers were in control of my devices."
Chris Wilshusen, Director, Qess Electrical and Security
After testing RapidLink across several sites, QESS was impressed from the get-go and swiftly transitioned from a competitor, due to issues they had experienced with SIM card activation times and device control.
RapidLink enables QESS to install routers and connectivity much faster than before as the SIM cards are pre-provisioned. This means the routers can be installed in under 5 minutes, saving the team at QESS a large amount of time, especially for large sites with a collection of routers. If there is a need to troubleshoot connectivity, that is can now be done remotely through the Permaconn Connect portal, which saves the team a trip back out to site.
What makes a difference for QESS is the Dual SIM capabilities, data control, and robustness of the router itself, specifically fit for remote areas.
QESS deliver their services to strata and building management companies. It's of utmost importance that QESS is aided in delivering impeccable customer service. RapidLink allows for reoccurring payments and data control.
Inputs and outputs found on the smart router serve many advantages for QESS, including the setup of trigger emails, sent back to base, in an event of an emergency, security risk on site or similar.
QESS has a vision of expanding their use of RapidLink to roughly 1,000 devices in the next five years. With confidence they attest this is possible through their partnership with Permaconn and shared company goals that align to continuous innovation and growth. "Momentum over stagnation," said Chris.
The 4G Router that comes with triple network capabilities (Dual SIM + IP) to deliver unmatched reliability with 99.99% uptime. Control and manage devices remotely through our portal unlocking the ability to troubleshoot or reboot from a far. Better yet, with pre provisioned dual SIMs installed, RapidLink can be installed in under 10 minutes.
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The 4G Router that comes with triple network capabilities (Dual SIM + IP) to deliver unmatched reliability with 99.99% uptime. Control and manage devices remotely through our portal unlocking the ability to troubleshoot or reboot from a far. Better yet, with pre provisioned dual SIMs installed, RapidLink can be installed in under 10 minutes.
