Privacy Policy

Purpose of this policy
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RDCCO Pty Ltd (ABN 90 625 818 395) (referred to in this policy as we, us and our) conducts the businessof designing, manufacturing and selling alarm communication products. Your privacy is important to us and we are committed to protecting your personal information whilst carrying our business activities. The Privacy Act 1988 (Cth) (Act) and the Australian Privacy Principles (APPs) contained in the Act govern ourcollection and use of your personal information.

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About this policy
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This policy has been developed to explain how we collect, store, use and disclose personal information about you.

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This policy applies to personal information collected by us, our staff and agents from and about any person making enquiries about our products and services, our customers, our staff, our suppliers and any other individual whose personal information we may collect from time to time.

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The policy explains:

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• What types of personal information we might collect
• How we collect personal information
• How we use personal information
• When we will disclose personal information to others
• How we manage and secure personal information
• How you can access and seek to correct personal information that we hold about you
• How you can make a complaint if you think that we have breached the APPs

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From time to time, we may review and update this policy, for example, to reflect changes to the law, technology, our activities or our company. You should check this policy, which is available on our website to read about any changes, modifications, or revisions to this policy.

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All personal information held by us will be governed by our most recent privacy policy. If you are unsure whether you are reading the most current version of our privacy policy, please contact us by using the contact details at the end of this policy.

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What type of personal information do we collect?
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We collect 'personal information' (as defined in the Act) that is reasonably necessary for our activities. The type of personal information that we collect will depend on the nature of the interaction between us, and where and how we collect the information.

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The personal information that we collect can include:

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• Information about individuals that express an interest in any of our products or services,
  Including their names, addresses, email addresses, telephone and fax numbers and other contact details
• Information about any individual that purchases any of our products or services, including financial information
  (such as credit card or bank account details), address details and information about their use of our products or services
• Information about an individual's financial position and credit worthiness
• Information about job applicants, staff members, volunteers and contractors
• Details about any person that enters into any of our buildings or properties
• Details of other individuals who come into contact with us such as individuals working with suppliers and resellers of
  our products and services.
• The current location of a mobile panic user issuing an emergency alert

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You have the option of not identifying yourself, or of using a pseudonym, when dealing with us in relation to certain matters. We will let you know when we require you to identify yourself. If some information that we request is not provided, we may not be able to provide you with our products or services or do business with you.

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How do we collect your personal information?

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We usually collect personal information directly from you. This can be when you make an enquiry through our website, complete a registration or order form, sign up to use our mobile applications such as "Pocket Secure", visit our offices, send us correspondence by e-mail or in writing, deal with us over the telephone or in person, or otherwise contact us.

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Sometimes, someone else may give us personal information about you, with or without your direct involvement. For example, we might get your personal information from:

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• Third parties such our related entities, your representatives, security monitoring companies or security
  installers that register your details with us so we can provide you with our products or services
• Credit reporting agencies
• Publicly available sources of information (such as telephone directories)
• If and when you use the mobile panic functionality, information about your current location will be collected and processed, even if the app is running in the background.

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How do we use the personal information we collect?

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We collect personal information from you to allow us to conduct our business. We may use the personal information we collect from you to:

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• Respond to your queries and provide you with information about any of our products or services
• Enter into supply or reseller agreements with you for the sale of any of our products or services verify your identify and to
  assess your credit worthiness
• Communicate with you
• Provide you with information about our other products or services that we consider would interest you
  (which you can tell us not to do at any time)
• Help us run our business, for example to supply products and services to you and invoice you for those products or services, to collect amounts you may owe to us, to improve our products or services, to train staff or to undertake marketing activities
• Comply with our legal obligations

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If we collect your personal information for any other purpose, we will generally let you know that purpose at the time we collect the information.

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Information of job applicants, staff members and contractors

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We collect personal information from job applicants, staff members and contractors for the primary purpose of assessing and (if successful) engaging the applicant, staff member or contractor, as the case may be.

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We use the personal information collected from job applicants, staff members and contractors:

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• To recruit staff and contractors
• To manage an individual's employment or engagement
• For insurance purposes
• To ensure that we hold relevant contact information
• To satisfy our legal obligations

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When will we disclose your personal information to others?

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We will only disclose your personal information for the primary purpose for which it was collected. This means that we will usually only disclose personal information in connection with our business and administrative functions. This could be when disclosure is necessary to provide you with a product or service that you have requested, to help us with the running of our organisation, or for security reasons.

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Sometimes we may also disclose your personal information to other entities for the purpose for which the information was collected, or for a related purpose – for example when disclosure is necessary to assess your credit worthiness when you apply for trade credit, to provide you with a product, service or to undertake an activity that you have requested we perform, to help us with the running of our organisation or for security reasons.

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We may provide your personal information to:

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• Our related entities, associates and affiliates who assist us in carrying out our business activities
• Outsourced service providers who perform functions on our behalf, such as organisations providing security services, conducting
  market research, providing email and mail handling services
• Our authorised agents and representatives who sell products or provide services on our behalf
• Anyone authorised by you to receive your personal information (your consent may be express or implied and can be withdrawn at any time)
• An actual or prospective purchaser in the event we sell all or part of our business
• Anyone to whom we are required by law to disclose personal information

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We generally require third parties to only use your personal information for the specific purpose for which it was given to us and to protect the privacy of your personal information. We will only disclose your personal information to third parties on the basis that such parties agree with us to keep your information confidential.

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Consent

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You can ask not to receive communications from us at any time by contacting us by using the contact details at the end of this policy.

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If you do not permit the disclosure of some personal information as we request, we then may not be able to meet our legal obligations and may not be able to do business with you. If this is the case, we will let you know.

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Sending personal information overseas

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There may be circumstances in which we will disclose personal information that we hold about you to a third party overseas. This may occur, for example, where we have a database or server hosted outside Australia or where you are interacting with an application which is based overseas.

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Our website

When you visit the public pages of our website, our server automatically records certain information, including:

• Your IP address

• The date, time and duration of your visit

• Pages accessed and files downloaded

• Search terms used

• The type of browser and operating system you are using

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We use this information to maintain the security and performance of our website, diagnose server issues, and understand how visitors use our site. This data is generally not used to identify individuals unless required for security or legal reasons.

If you contact us through our website or by email, we will use the personal information you provide only to respond to your enquiry. We will not add your email address to any mailing list without your consent.

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Cookies, Tags, and Pixels

Our website uses cookies and similar technologies, including third-party tags and pixels provided by Google and LinkedIn. These tools help us understand how visitors engage with our site and allow us to improve our advertising and marketing activities.

These technologies may collect information such as:

• Your device type and browser

• Your IP address

• Pages viewed and actions taken on our website

• How you arrived at our website

• Interaction with our advertisements

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We use this information to:

• Analyse website traffic and performance

• Measure the effectiveness of our marketing campaigns

• Deliver personalised or more relevant advertisements

• Improve your browsing experience

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Google and LinkedIn may also use this information in accordance with their own privacy policies and may combine it with information they hold from other sources.

Managing Cookies

You can manage, block or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

If you wish to opt out of Google or LinkedIn tracking specifically, you may do so via:

• Google Ads & Analytics opt-out tools

• LinkedIn Ad Preferences

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Cookies in Secure Areas

In the secure section of our website, we use cookies to maintain your session and provide a responsive experience. These cookies are essential for the operation of those services and cannot be used to identify you for marketing purposes.

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How do we manage and secure personal information?

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We require our staff to respect the confidentiality of all personal information and the privacy of individuals, and we have directed our staff that personal information must be dealt with in accordance with this policy.

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We have security systems in place which are intended to protect your personal information from misuse, loss, unauthorised access, modification or disclosure by the use of various methods including locked storage of paper records and passworded access rights to computerised records.

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If we receive personal information about you which we did not request and which we do not reasonably require, we may destroy or de-identify this information where appropriate.

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If you reasonably believe that there has been an unauthorised use or disclosure of your personal information, please let us know by contacting us using the details at the end of this policy.

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Updating personal information that we hold about you

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We aim to have all personal information that we hold to be accurate, complete and up-to-date. However, we encourage you to tell us if you change your contact details. If you believe that the information we hold about you is incorrect, incomplete or out-of-date, please contact us using the details at the end of this policy.

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We are required by law to keep some types of information for certain periods of time. If we no longer require your personal information, we will generally destroy or de-identify that information. We may retain information for a period longer than that for which it is required to be retained if we consider that it is necessary and as long as it is in accordance with the APPs.

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How you can access personal information that we hold about you?

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Under the Act, an individual generally has the right to obtain access to any personal information that we hold about them and to advise us of any perceived inaccuracy in that information. There are some exceptions to this right.

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In some circumstances, the Act entitles us to deny access, for example if providing access would impact unreasonably on the privacy of others. If we do refuse access, we will generally let you know the reasons for our refusal, except where it is unreasonable to do so.

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If you make a request for access to your personal information, we may ask you to verify your identity and specify what information you require. We may charge a fee to cover our costs of locating, retrieving, reviewing and copying any material requested. If the information sought is extensive, we will generally advise the likely cost in advance.

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To make a request to access any information that we hold about you, please contact us using the details at the end of this policy.

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Requests, questions or complaints

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If you have any requests, questions or would like to make a complaint about our compliance with the Act, please contact The Privacy Officer at RDCCO Pty Ltd, Suite G.03, 1 Epping Road, North Ryde 2113, NSW Australia, Ph: 1300 55 66 43 or email.

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If your personal information has not been handled in an appropriate way, we will do our best to remedy your concerns quickly, including by acknowledging receipt of your complaint in a timely manner and trying to resolve the complaint within a reasonable period. If this is not possible, we will contact you to let you know an anticipated time frame for dealing with your complaint.

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If your complaint is not satisfactorily resolved, you may approach an external dispute resolution service or apply to the Office of the Australian Information Commissioner who may investigate your complaint further.