The nationwide vending machine provider was confronted with unreliable cellular coverage and failed sales transactions across multiple locations. Provender turned around revenue loss with Dual SIM 99.99% uptime, connectivity across two cellular networks, for high availability and reliability.
“Communication is a lot faster than when the payment systems were using their own internal modems. They would go to sleep and if you were the first person to come along and try to make a payment, it would take sometime to wake up. People are very impatient. If it’s going to take a couple of minutes, they will walk away. But the RapidLink is waiting to operate all the time, so we are getting much faster sales."
“Some of the worst performing sites were performing badly because of poor connectivity. Now they are among our top performing sites."
Nicholas Pardy, Franchise Operator, Provender
All Provender vending machines accept tap-and-go electronic payments. To do so they require reliable wireless communications. Local unreliable cellular coverage meant that Provender lost revenue to failed transactions. An option to use the host premises’ WiFi also proved unsatisfactory as some organisations would not permit access for security reasons, or in other instances such as when a change made by the client to their WiFi would interrupt communications from the vending machines, resulting in inability to complete transactions. Provender also deemed there would be benefit to be able to monitor and control machines remotely, including the ability to shut down or restart them on occasion as required.
"I had two sites where the vending machines just would not work without RapidLink. In both instances, there was no option to use the client’s WiFi because of their own security requirements."
Nicholas Pardy, Franchise Operator, Provender
Provender’s primary driver for installing RapidLink modems was to ensure reliable communications for the payment function of the vending machines. With RapidLink Provender has been able to greatly increase the reliability and efficiency of the payment function of its vending machines, leading to significant sales increases. It has also been able to add remote monitoring and control capabilities that have increased uptime and reduced the need for site visits. In addition to providing reliable communications, the RapidLink system is more responsive to users than the inbuilt communications capability of the installed payment systems.
Because the majority of Provender’s vending machines are installed in commercial premises, franchise owner Nicholas Pardy often will receive a phone call in the event of a vending machine malfunction. He is often able to resolve problems simply by powering the machine off and on remotely via the RapidLink portal or free RapidLink app.
"Setting up a RapidLink device from scratch is very easy. It’s a very simple process to add a device through the portal."
“I have promoted RapidLink to some other franchisees and a lot of people have been very interested in what I’ve done, because I’ve seen a massive improvement in sales.” "I had two sites where the vending machines just would not work without RapidLink. In both instances, there was no option to use the client’s WiFi because of their own security requirements."
Nicholas Pardy, Franchise Operator, Provender
The 4G Router that comes with triple network capabilities (Dual SIM + IP) to deliver unmatched reliability with 99.99% uptime. Enjoy the benefits of ultra secure ISO 27001 certified connectivity featuring embedded encryption for security, data protection and compliance. RapidLink can be installed in under 10 minutes and our units are compact, easy to mount and ready to use straight out of the box with pre-provisioned 4G connectivity.