Keep end users, response teams and operators in the loop in the moments it matters most with automatic alarm notifications and manual messages sent via SMS and email.
Whether you need to notify end users of an alarm event, dispatch a response team or acknowledge incoming messages from the field, Patriot Systems handles it seamlessly. Operators can send and receive notifications through multiple channels including GSM modem, SMS internet gateways and email giving your control room maximum flexibility. Incoming events can be received via email or SMS, and outgoing messages can be fully customised to match your workflow and brand requirements. With advanced message escalation built in, you can define exactly how notifications are prioritised and re-sent if initial attempts go unanswered ensuring no critical alert is ever missed.
Send Automated Alarm Event Notifications
Automatically trigger outbound notifications to end users or response contacts the moment an alarm event is logged, reducing operator workload and improving response times.
Advanced Messaging with Message Escalation
Configure escalation rules so notifications are re-sent or redirected if contacts are unresponsive, ensuring every critical event gets acknowledged.
Customisable Message Templates
Create message formats with exactly the details you want - event details, site details, action instructions and more.
Inbound Event Processing
Receive and process incoming alarm or acknowledgement events from email or SMS channels.