Automate your operational response processes freeing operators to focus on exceptions and critical events. Send end users direct notifications to their mobile phone via the First Response app for the events such as late to close, open out of hours and low battery alarms. Users can take control themselves responding to the notifications, arming and disarming remotely, actioning schedule related events and more.
Automate notifications for common, repetitive events and put response capability directly in end users' hands allowing operators to focus their attention where it matters most. Utilise autodial and call popping functions to allow your team to respond to alarms and incoming calls faster and more effectively than ever.
First Response App & Notifications
Automate event handling with direct notifications to end users via the Plink First Response App, SMS or email. Users can acknowledge, action or escalate events themselves, reducing unnecessary operator calls while keeping customers engaged and in control.
Autodial
Operators can autodial contacts straight from the activation response window, working through the right people in sequence with a single click , speeding up response and removing manual dialling.
Escalation Pathways
Built-in escalation rules ensure that if an end user doesn't respond within a set timeframe, the event is automatically escalated back to an operator, so nothing falls through the cracks.
Schedule-Based Event Automation
Easily manage schedule-related events such as late-to-close and open-out-of-hours alarms. Automated actions and notifications ensure these events are handled promptly with minimal operator involvement.
Call Popping
Finding the right account when a caller doesn't know their account details or is hard to understand can take up valuable operator time. Call popping instantly provides the matching customer account and activation on the operator's screen the moment a call arrives so operators find the right account in seconds.
Integrations
Autodial and call popping functions integrate seamlessly with leading telephony platforms and dialler tools, making it easy to connect Patriot Systems with your existing infrastructure: Asterisk, TAPI, Bria Softphone, Desktop Dialler API, Avaya and Broadsoft.
The Plink First Response app puts control directly in the hands of end users. From their mobile phone, users can view and action low priority alarm events, arm and disarm remotely, manage late to close notifications and request operator action when needed, keeping them informed and in control, while freeing up operator time for higher priority events.