Terms & Conditions

Data Pack Subscription and Usage

The PM54 must be activated to a Signalling Plan prior to subscribing to a Data Pack.

Data usage can be tracked in real-time using Permaconn’s ATLAS portal. To do this:

  • Select ‘Ping’ tab and enter the device’s serial number. Press ‘Ping!’
  • Select ‘IP’ sub tab and then ‘Internet’ from the left navigation buttons.
  • The page will update with a table showing data allowance and remaining data.

Automatic usage notifications will be sent at 80%, 95% and 100% of the Data Pack allowance.

  • These notifications will be sent as:
    • Emails to the Control Room and Bureau Admins; and
    • Contact ID events to the Control Room (see the ‘special events’ contact ID template attached to this document).

Customers requiring additional data during a month can upgrade to a larger Data Pack subscription.

  • Internet access will stop once the data allowance has been reached. Note that Intruder Alarm Signalling (on any ‘P’ plan) will continue to operate at all times.
  • Customers can be upgraded to a larger Data Pack subscription by the Control Room (or by a Bureau with activation rights). To do this in the Atlas portal:
    • Select the ‘Fleet’ tab, enter the device’s serial number and press enter.
    • Click the ‘!’ button beside the device and select ‘Edit’ from the pop-up menu.
    • Under ‘Data Pack’ select a larger pack and then click save.

Data Pack Billing and Cancellation

Data Pack subscriptions automatically renew at the end of each month unless cancelled.

  • Data allowances expire at the end of each month (no rollover).
  • Data Packs will not automatically renew if cancelled in Atlas prior to the end of the month.

Data usage in the first month from activation of a Data Pack will be invoiced at the end of that month.

  • If usage in the first month is less than 50% of the data allowance a reduced fee of 50% of the monthly subscription will be invoiced; if data usage is greater than 50% the full amount will be charged.
  • If a Data Pack is cancelled within the first month, prior to being invoiced at the end of the month, a one-off invoice will be issued for that usage.

Ongoing billing for Data Pack subscriptions is monthly in advance, in-line with Permaconn’s standard billing.