Proud to announce: Permaconn is now ISO-27001 certified!
March 2022 / Announcent
At Permaconn, securing our customer’s information has always been of paramount importance to us. So, it is with great pride that we announce to all our valued customers, that we are now ISO-27001 certified.
This certification is an important milestone in our journey as the leading ANZ supplier of mission-critical signalling solutions.
Today, our network is relied on to process over 1.9 MILLION alarm events every day, and as trusted partner to thousands of security companies, we’ve always been passionate about protecting your data by establishing rigorous standards, rules, and procedures.
Permaconn donates to Wayside Chapel
December 2021 / Announcent
As we reflect on the past year, we would like to take this opportunity to sincerely thank you for your continued support during this time of new and interesting challenges.
In lieu of corporate gifts at this time of year, it is our tradition to donate $10,000 to the Wayside Chapel, which does exceptional work supporting our community’s most vulnerable people.
Most of our team will be taking a break from midday Thursday 23rd December and returning on Tuesday 4th January. As always, we will have a small team available for technical support and urgent orders over this time.
All of us at Permaconn wish all of you the very best for the festive season and a happy, healthy, and prosperous New Year.
Integration Announcement - Honeywell and Permaconn
October 2021 / Announcent
Permaconn is proud to announce our latest integration with Honeywell, a world-leading manufacturer of security systems.
Using our latest generation communicator – PM54, the security installer can now connect the MaxPro security system, enabling cloud management and professional alarm monitoring services.
Permaconn and Gallagher Announce Integration Partnership
September 2021 / Announcent
Permaconn is proud to announce our latest integration with Gallagher, a global leader in delivering innovative security solutions.
Using our award winning patented PM54 ‘3-in-1’ alarm communicator Gallagher partners can now connect the new SMB security solution for businesses to the PM54 to deliver secure cloud-based connectivity and alarm monitoring.
New Product Launch – Permaconn Video Verification
August 2021 / New Product
Permaconn is pleased to announce the launch of the Permaconn Video Verification service.
When a monitoring centre operator receives an event from an alarm system, the Video Verification service provides them with a 30-second video clip of the event occurring. This provides the operator much more information and greater situational awareness and is able to make better decisions about an appropriate response. Using a number of unique and patented innovations, Permaconn’s Video Verification service delivered using existing Permaconn infrastructure and does not require any additional software on site or in the monitoring centre.
This service reduces the costs of guard call-outs to nuisance alarms triggered such as those triggered by dogs, wind, ibis birds etc. When an alarm is triggered by intruders, Video Verification also provides improved safety by providing guards with insight into the number and nature of the intruders.
New Product Launch – RAPIDlink RL10
May 2021 / New Product
Permaconn is pleased to announce the RAPIDlink 4G LTE Managed Router.
RAPIDlink managed 4G LTE routers make connectivity easy for remote sites, standalone networks, or mission-critical applications where high network availability and 4G failover are required.
RAPIDlink is designed, built, and supported by Permaconn, the market leader in mission-critical communications for the security industry. With automatic failover between IP and 4G and 99.99% network uptime, RAPIDlink provides you and your clients with peace of mind.
Designed for applications beyond traditional alarm panel monitoring, the RAPIDlink RL10 is ideal for security applications including CCTV, access control but also applications outside of security including remote connectivity to solar power inverters, water tank levels, Covid Check-in kiosks and more.
4G Communicators Availability
May 2021 / News
Despite the global semiconductor chip shortage, we can confirm that Permaconn’s supply chain is not at risk, and that we have our full range of 4G communicators in stock and available.
We need to talk about 3G – Permaconn is here to help
3G mobile networks are being retired. This has already started with some radio frequencies (“spectrum” as it is called) being reallocated away from 3G services to newer 4G and 5G technologies.
What this means for all of us in the security industry is that 3G communications devices have started to experience reduced coverage and performance, which will continue over the next few years before they stop working altogether.
Telstra has already reduced 3G coverage by re-allocating their 850Mhz frequency and they have announced the remaining frequency (2100MHz) will be reallocated in mid-2024. Optus have announced they will shortly start reallocating frequencies away from 3G (see below for links to these announcements).
Plan Your Customers' Migration to 4G Alarm Communications
March 2021 / News
Permaconn’s Hardware Replacement Program allows you to trade in PSTN dialers and 3G products for credit toward the purchase of a new 4G Permaconn device. Contact our sales team to discuss upgrading your PSTN customers, and 3G devices to receive great discounts on all Permaconn 4G communicators
GET READY FOR NBN
April 2021 / Security
The Australian National Broadband Network (NBN) is advancing its roll-out across the country providing homes and businesses with fast, reliable internet access. Existing security systems connected to the phone line will require upgrading.
Help your customers to transition from PSTN to Permaconn 4G signalling solution. Download the End-User flyer below or contact us for a custom printed brochure with your company details.
Your security system made smarter with Pocket Secure 2.0 App
January 2021 / New Product
We are excited to announce the release of Pocket Secure 2.0 – our new smartphone app for easy remote control of any alarm system connected to the Permaconn network.
Pocket Secure works with professionally installed alarm systems using an encrypted network provided by Permaconn, a trusted communications network for the security industry in Australia. Simple and smart remote control of multiple sites such as home and business.
SEN Magazine features Ryalex Security's case study
November 2020 / News
Security Electronics and Networks Magazine has featured Ryalex Security’s case study on how they used Permaconn’s PM54 solution to solve connectivity issues for Fairfield City Council.
Permaconn appoints Marc Englaro as CEO
Permaconn has announced the appointment of Marc Englaro as Chief Executive Officer following a thorough succession process with our Founder and member of the Board of Directors, Paul Behr.
Marc is an experienced entrepreneur and executive, having founded and run multiple businesses in the IT and Communications sectors over the last 15 years. Marc was most recently a senior executive at Taggle Systems, a leading IoT platform provider, where he drove rapid growth in Taggle's subscription base through new product and service development, strategic partners and international expansion.
Paul Behr has decided to step back from the CEO role after 20 years at the helm of Permaconn and will continue to be actively involved in the business and a member of our Executive Team. Paul will continue to drive our R&D and market leadership in technology innovation as we expand our services and regional footprint.
Permaconn appoints Chad Pierce as new Chief Financial Officer
Permaconn has announced the appointment of Chad Pierce as Chief Financial Officer.
Chad will lead our finance and administrative teams as we continue to invest in R&D and innovative new products and services for long term growth.
Chad is an experienced CFO with more than a decade of experience in senior finance roles, including most recently as the ANZ & Asia Pacific Director and CFO for Pitney Bowes, a Fortune 500 tech company.
Chad is a qualified CPA in Australia and the USA.
Permaconn appoints Matthew Forgie to Management Team in newly-created Chief Technology Officer role
Permaconn has announced the appointment of Matthew Forgie as Chief Technology Officer.
Matt will lead our technology and engineering teams as we continue to invest in long-term growth through innovation and market leadership in new product and service development.
Matt brings a wealth of technical and commercial experience with over 15 years in the ICT industry and specialist knowledge in wireless communications systems. He is passionate about making customers’ lives easier through innovation and engineering excellence, and has a strong track record of new product development in his previous roles at Cisco Systems, and more recently at NetComm Wireless, one of Australia's largest network equipment manufacturers.
Award-winning PM54 Now Commercially Available
We are happy to announce that commercial quantities of our latest innovation, The PM54, are now available.
The PM54 is an industry-first 3-in-1 connectivity solution that combines a high-speed 4G router with a Wi-Fi hotspot and an alarm communicator. It provides secure comms for any network-ready device including intruder alarms, IP cameras, access control systems and IoT devices.
Contact your preferred Monitoring Centre or Distributor to place an order. Or you can order online via Atlas here
Permaconn’s PM54 wins Product of the Year
We are very proud to announce that our latest innovation, the PM54, has been awarded Product of the Year for 2019 in the Alarm category at the Australian Security Industry Awards for Excellence.
The Australian Security Industry Association Limited (ASIAL) awards are the most prestigious in Australia with an independent judging panel of industry veterans and experts.
The PM54 is a 3 in 1 connectivity solution that combines a High-Speed 4G Router with a Wi-Fi Hotspot and an Alarm Communicator. It provides secure comms for any network-ready device including intruder alarms, IP cameras, access control systems and IoT devices.
Permaconn's managed signalling service delivers market leading service and 99.99% uptime
Permaconn's managed signalling service for mission-critical comms is a private, highly secure, highly resilient connection between protected premises and Monitoring Centres.
Our Dual-SIM service delivers 99.99% uptime - higher than can be achieved by any single network operator.
Stand-out features of our managed service are:
Market Leading Network Uptime: With four dedicated enterprise-grade servers across two geographically separate data centres and three independent communications paths (across 4G and IP) to deliver 99.99% uptime.
Industrial Grade Security and Privacy: We use Virtual Private Networks (VPNs) with dedicated private APNs and end-to-end encryption (AES128 - the same as banks) to ensure network and data security.
Continuous Integrity Checking: We continuously monitor the integrity of all links across our service including those between customers' alarm systems, our communications hardware and network. Any loss of connectivity is reported to the Monitoring Centre to action as an alarm event.
Permaconn launches innovative new PM24 Communicator in latest industry-first
We are delighted to announce the full commercial release of our new Alarm Communicator - the PM24.
The latest in a long line of first-to-market innovations from Permaconn, the PM24 Communicator is:
- The first available in commercial quantities to use the latest Cat M1 4G network.
- The smallest form factor in Australia (easy to fit inside alarm panel enclosures)
- The most cost effective in Australia
Permaconn is hiring..
Permaconn is growing and we are investing in innovative new products and services to further expand our business. We are looking for people to join our growing team in new roles across the business.
Our current openings include: Sales Executive, Senior Full Stack Developer, Hardware Engineer and Network Engineer.
See our careers page for more information and to submit an application.
Permaconn opens new head office in Rydalmere, Sydney
Permaconn is pleased to announce that we have opened our new head-office premises at Rydalmere in Sydney.
The 1,000+ square metre facility will enable Permaconn to continue its expansion and track record for first-to-market development of industry-leading technology solutions.
Permaconn's new office and warehouse address is Unit 3, 9-11 South St, Rydalmere 2116, NSW Australia.
Permaconn certified for highest level of cyber security by Shearwater
Permaconn is pleased to announce its certification by Shearwater for the highest level of protection against cyber security threats.
Shearwater is the gold standard in penetration testing (also known as ethical hacking). Shearwater performs extensive testing by attempting to gain access to an organisations' virtual assets via their IT infrastructure, software applications and staff.
Shearwater tested Permaconn's suite of online services including Atlas and Pocket Secure (iOS and Android). At the conclusion of testing they found no material risks (critical, high or medium) in our online services.
Duncan Harvey appointed to Management Team in newly-created Head of Corporate Development role
Permaconn has announced the appointment of Duncan Harvey as Head of Corporate Development.
Duncan will be responsible for business strategy, commercial partnerships and corporate development as we look to expand the business across Australia, New Zealand, Asia and Africa.
Duncan is a Strategy and Corporate Development executive with more than 15 years' experience ranging from start-ups and running small businesses to strategy consulting with Accenture and in-house with Westpac Bank. Prior to joining Permaconn Duncan worked with CSL Group, the UK's largest wireless signalling business.